Refund Policy

1. Returns & Eligibility 📦

• You can return eligible items within [30] days of delivery. 🗓️
• Items must be unused, in original packaging, and in perfect condition. ✅
• Custom-made & personalized items are non-refundable. 🚫

2. Refund Process 💰

1️⃣ Contact us at [your email] with your order number & reason for return. 📧
2️⃣ We’ll provide return instructions & shipping details. 📦
3️⃣ Once we receive and inspect your item, we’ll approve or reject your refund request. 🔍
4️⃣ If approved, your refund will be processed within [2] business days via your original payment method. 💳

3. Exchanges 🔄

• Need a different size or style? We offer exchanges on eligible items! ✨
• Follow the same return process and mention that you’d like an exchange. 🔄

4. Non-Refundable Items 🚫

We do not accept returns for:
❌ Custom or engraved jewelry
❌ Earrings (for hygiene reasons)
❌ Sale or clearance items
❌ Gift cards

5. Damaged or Wrong Item? 🛠️

• If your item arrives damaged or incorrect, please contact us within [X] days of delivery with photos. 📸
• We’ll replace or refund the item ASAP! 🚀

6. Return Shipping 🚚

• Customers are responsible for return shipping costs unless the return is due to our mistake. 🚛
• We recommend using trackable shipping to ensure safe delivery. 📦

7. Late or Missing Refunds ⏳

• If you haven’t received your refund yet, first check your bank account. 🏦
• Then, contact your credit card company or payment provider—it may take some time before your refund is posted. 📅
• If you still need help, email us at [your email]! 💌

💎 We’re here to make your shopping experience amazing! 💖 If you have any questions, don’t hesitate to reach out! 📞

Stay Sparkly,
[Barcelle] ✨